Previous incidents

The issue is resolved. If your job failed between 18:00 UTC on September 24 and 09:10 UTC on September 25, please resubmit it. If your Space is still showing a Runtime error, restart it from the Space settings.

The upstream network capacity issue affecting our Singapore CDN location has been resolved, and download performance for Asia-Pacific users is back to normal.

We've returned traffic routing to its usual configuration. Thank you for your patience.

Our fix is now in place and this incident is resolved. Applying it caused one final short period of failed downloads between 23:00 and 23:14 UTC, as we noted could happen. Downloads from the Singapore region have been stable since, and we have added capacity to prevent this from recurring. We are sorry for the disruption.